Digital Products & Delivery

Otassi sells digital products, including software licenses and activation codes. All products are delivered digitally — there is no physical shipment involved.

Once your order is completed, the purchased digital product or activation code is delivered to you electronically, typically through your order confirmation email. The activation code becomes visible to you immediately after delivery.

When Refunds Are Not Available

Due to the nature of digital products, refunds are not available in the following situations:

• After you have received the activation code and simply changed your mind about the purchase
• When the activation code has been successfully delivered and is working as intended
• If you purchased the wrong product or version (please review product details carefully before purchasing)
• When the activation code has already been used or disclosed

What Happens If an Activation Code Doesn't Work?

If you receive an activation code that does not work, you have the right to contact Otassi directly for assistance. We stand behind the validity and usability of the activation codes we supply.

When you report a non-working activation code, we will investigate the issue and work with you to resolve it. The standard resolution for a verified defective or non-working activation code is:

This ensures that legitimate customers are not left without a working product, while also protecting the integrity of our digital product sales.

Evidence & Verification

To help us verify that the activation code is genuinely not working, we may ask you to provide reasonable evidence of the problem. This helps us investigate the issue accurately and provide the appropriate resolution.

Examples of acceptable evidence include:

• A screenshot showing the activation error message
• A video demonstrating the activation attempt and the resulting problem
• Other relevant information that helps us understand and verify the issue

Refund vs. Replacement

To make our policy completely clear, here's the distinction between when refunds are and aren't available:

This approach ensures fairness: customers are protected if they receive a defective product, while also recognizing that digital products cannot be "returned" once delivered and disclosed.

Code Replacement Process

If we verify that your activation code is defective or not working, here's what happens:

Once you receive the replacement code, you can attempt activation again using the instructions provided for your specific product. We're committed to ensuring you receive a working product.

Customer Responsibilities

To ensure a smooth experience and help us assist you effectively, customers are expected to:

• Carefully read the activation instructions supplied with your order
• Follow the activation instructions appropriate for your specific product (different products may have different activation procedures)
• Ensure that you are performing the activation process according to the provided instructions
• Contact Otassi promptly when a genuine problem occurs with the activation code
• Provide a screenshot, video, or other relevant evidence when requested, so we can verify the issue
• Review product details, compatibility requirements, and version information before completing your purchase

Contact & Support

If you encounter an activation problem or have questions about this refund policy, contact Otassi directly. We're here to help you resolve legitimate issues and ensure you receive a working product.