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Frequently Asked Questions

Find answers to the most common questions about our digital products, orders, and activation process.

Otassi provides digital products, including digital software-related products and activation codes. All products are delivered digitally with no physical shipping involved.

Orders are delivered digitally. After your purchase is completed, the relevant order information and product details are provided to you digitally, including through email where applicable. There is no physical shipping.

The target delivery time is the same day after your purchase has been successfully completed and the order has been processed. We work to ensure you receive your digital product as quickly as possible.

No. You do not need to create a website account to place an order. The purchasing process is straightforward and does not require account registration.

Activation instructions are provided according to the specific product you purchased. Depending on the product, the instructions may be provided through:

  • A web activation guide
  • A video tutorial
  • Written step-by-step instructions

Please carefully follow the instructions provided with your order for your specific product.

If your activation code does not work, contact Otassi directly. Please provide evidence of the problem, such as a screenshot or video showing the activation issue, so we can review it. If the supplied code is verified to be defective or non-working, we will provide a replacement code.

Because the products are digital and the activation code is disclosed upon delivery, a refund is not provided simply because you change your mind after receiving the code. If the activation code genuinely does not work, contact Otassi and provide evidence of the issue. The standard resolution for a verified defective code is replacement.

You can contact Otassi directly through:

  • Email: contact@otassi.com
  • WhatsApp: +213 541 154 719

We're here to help with any questions about your order or activation.

Yes. The activation codes supplied by Otassi are represented as original and unused codes at the time they are supplied to you.

If you have any other questions, contact Otassi directly by email or WhatsApp. We're available to assist you with any questions regarding your order or activation issue.

Still Have Questions?

Can't find the answer you're looking for? Contact our support team directly and we'll be happy to help.